About DailyOM Goods – DailyOM

This article explains more about DailyOM Goods, our new merchandise marketplace.

In This Article

Where’s My Item? (Lost, Delayed, or Missing Orders)

What is DailyOM Goods?

DailyOM Goods is an online marketplace where you can purchase made-to-order merchandise, such as apparel and accessories.

Our merchandise is sold through a production partner and is sold separately from DailyOM Courses. If you need help with a digital Course order, check out this section of our Help Center.

About Shipping & Merch Returns

Interested in placing a merchandise order? Learn more about our Shipping Policy here.

Please note that because all of our merchandise is made to order and printed on demand just for you, we do not offer merchandise refunds, returns, or exchanges at this time.

If your item arrives damaged, let us know within 7 days and we will work with our production partner to make it right. You can learn more about our Return Policy here.

Changing Your Shipping Address

If you realize your shipping address is incorrect, please contact us as soon as possible after placing your order. We can typically update the address only if the order hasn’t gone into production yet.

Once production has started or the item has shipped, we’re unable to change the address. In these cases, you may need to place a new order.

Didn’t Receive an Order Email?

If you didn’t receive an order confirmation or shipping update email, it’s possible there was a typo in your email address at checkout.

Please reach out to us using the Need help? button at the top of the page. Include your:

Full name

Approximate order date

Shipping address

We'll do our best to locate your order and resend the confirmation to the correct email address.

Where’s My Item? (Lost, Delayed, or Missing Orders)

Once your item ships, you'll receive an email with tracking details. If your order hasn’t arrived or appears to be lost in transit:

Check the tracking link for the latest updates.
Confirm that the shipping address was correct.
Wait a few extra business days—some carriers experience delays.
If the item still hasn’t arrived and it’s past the expected delivery window, contact us. If it was lost in the mail, we’ll work with our partner to find a resolution.

We want to make sure you receive what you ordered, and we’re happy to help if something goes wrong in the shipping process.